Roundcube Plus Help Desk

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What are the system requirements for the skins and plugins?
Article rated 3.4/5.0
Our skins and plugins require the following: Roundcube: 1.3.x; PHP: 5.6 or higher. ...
How do I install a skin?
Article rated 3.2/5.0
In order to install a Roundcube Plus skin, follow these steps: ...
How do I install a plugin?
Article rated 5.0/5.0
This article describes the steps you need to take to install a Roundcube plugin. Keep in mind that some plugins will require additional setup steps that will be listed in the plugin's README file. Please refer to that file for detailed instructions. ...
Roundcube shows a blank screen, what do I do?
Article not rated yet
A blank screen in Roundcube is an indication of a PHP error that gets logged into the log file on the server but isn't shown to the user. ...
How do I change the logo image?
Article rated 3.4/5.0
All the Roundcube Plus skins can use custom-made branding images at the top of the main page of the webmail, on the login page, and on the printed messages. ...
Are the plugins compatible with mobile devices?
Article rated 3.4/5.0
The plugins will work properly on mobile devices if they're used in conjunction with the Roundcube Plus skins, which are compatible with mobile devices.
Can I customize the skins and plugins?
Article rated 3.3/5.0
Our license allows you to customize the source code of the skins and plugins you purchase for your own use. ...
How can I keep the plugins updated with the latest version?
Article rated 3.4/5.0
When you purchase the plugins, you are granted a 1 year upgrade license. This means that for 1 year from the purchase date you can download new versions of the plugins from the customer area of our website. ...
If I run your software under multiple domains do I need more than one license?
Article rated 3.3/5.0
We have a very simple licensing rule: 1 license = 1 Roundcube installation. ...
What version of Roundcube are your skins compatible with?
Article rated 3.4/5.0
Our Roundcube skins are compatible with Roundcube 1.2.x. They might not work properly with earlier versions of Roundcube.
How do I remove the Apps menu?
Article rated 3.4/5.0
If you'd like to remove the Apps shortcut menu from the menu bar, add this line to the file config/config.inc.php: ...
Are the skins compatible with mobile devices?
Article rated 3.5/5.0
Yes. The skins will use a mobile-friendly layout on mobile devices and a standard layout on desktop devices. As the admin you can specify the default skins to be used on desktops, tablets and phones by placing these variables in plugins/xskin/config.inc.php: ...
How do I disable skin selection?
Article rated 3.5/5.0
In order to prevent skin selection in the user Settings, place this line in your config.inc.php file: ...
How can I keep the skins updated with the latest version?
Article rated 3.4/5.0
When you purchase the skins, you are granted a 1 year upgrade license. This means that for 1 year from the purchase date you can download new versions of the skins from the customer area of our website. ...
Can I change the individual icons to my own icons?
Article rated 3.5/5.0
Yes, you can modify whatever you like in the skins for your own use. ...
How do I enable password changing in Roundcube?
Article rated 2.2/5.0
The password changing functionality in Roundcube is provided by the "password" plugin. You can enable the plugin by adding it to the "plugins" array of your config/config.inc.php, like this: ...
How do I disable the color change dropdown
Article rated 3.4/5.0
To disable the dropdown menu that enables skin color changes, set the disable_colors variable to true in plugins/xskin/config.inc.php file: ...
How do I remove the roundcubeskins.net logo from the login page?
Article rated 3.4/5.0
If you'd like to remove the small roundcubeplus.com logo that is displayed in the right-bottom corner of the login screen, set the variable remove_vendor_branding to true in plugins/xskin/config.inc.php file: ...
How do I change the browser icon (favicon)?
Article rated 3.4/5.0
All our skins use the browser icon from the larry skin. If you want to change the icon, modify this file: ...
We would like to change the default color and prevent the users from changing it. Is this possible?
Article rated 3.4/5.0
Yes, it's possible. All you need to do is set disable_colors to true in plugins/xskin/config.inc.php: ...
Do you offer refunds for software
Article rated 3.4/5.0
Once the software has been downloaded into the customer's computer, a refund is no longer viable. ...
Can the skins and plugins be used under cPanel?
Article rated 3.5/5.0
Yes, our skins and plugins can be used under cPanel. There are two ways of installing them: ...
How do I change the skin to use my company colors?
Article rated 3.5/5.0
This article explains which files to edit in order to add a custom set of colors to a Roundcube Plus skin. Please note that in order to make these modifications you'll need to have some programming knowledge. ...
How do I enable HTML composing on mobile devices?
Article rated 3.3/5.0
Html composition on mobile skins can be enabled by setting this config setting in xskin/config.inc.php to true: ...
Can I install this on AWS Amazon vps?
Article rated 3.2/5.0
If you're running whm/cpanel, Roundcube is installed in this directory: ...
Which version of PHP does the Calendar App need to run properly
Article not rated yet
The calendar requires PHP 5.6 or above.
Can I use Google calendar with the calendar plugin?
Article rated 5.0/5.0
Yes, you can display the events from a Google calendar inside your Roundcube calendar. Due to Google restrictions, the events will be read-only. ...
How do I setup CalDAV with the calendar plugin?
Article rated 5.0/5.0
The Roundcube Plus calendar plugin comes with a CalDAV server that makes it possible for the users to connect to ...